Self Storage Kingston Terms and Conditions
These Terms and Conditions set out the basis on which storage services are provided by Selfstorage Kingston. By making a booking, paying a deposit, accessing a storage unit, or otherwise using the service, you agree to be bound by these terms. Please read them carefully before entering into any agreement. They are designed to create a clear and fair relationship between the customer and the storage provider, covering the booking process, payments, cancellations, liability, waste handling, and the law that applies to the agreement.
The service may be used by individuals, sole traders, partnerships, and companies, provided that the person making the booking has authority to do so. If you are storing items on behalf of another person or business, you remain responsible for complying with these terms. Any reference to “you” means the customer, account holder, or any person authorised by the customer to access the unit.
These terms apply to all self storage Kingston services unless we have agreed otherwise in writing. Any special arrangement will only be valid if confirmed by an authorised representative. We may update these terms from time to time, but the version that applies to your booking will be the version in force when your storage agreement begins, unless a change is required by law.
1. Booking process
To begin a booking, you must provide accurate information about your identity, contact details, billing details, and the type of items you intend to store. We may request proof of identity, proof of address, business registration details, or other documents before confirming the storage agreement. This helps us comply with security, insurance, and legal obligations.
A booking is only confirmed once we have accepted your request and, where required, received the initial payment or deposit. Until confirmation is issued, unit availability is not guaranteed. The size of the unit, the start date, and the agreed fees will be set out in your storage agreement. You are responsible for checking that the unit size and access arrangements suit your needs before signing or accepting the booking.
When you accept a storage agreement, you confirm that you have inspected the unit, understand its condition, and accept it as suitable for storing the permitted items. You must not store prohibited goods, hazardous substances, illegal items, stolen property, or any item that may damage the premises, other stored goods, or the environment. If you are unsure whether an item is allowed, you must ask before storing it.
We may refuse or cancel a booking if the information supplied is incomplete, false, or misleading, or if we reasonably believe the intended use of the unit would breach these terms or applicable law. We also reserve the right to require additional security checks before granting access.
The storage agreement begins on the date agreed in the booking confirmation and continues until terminated in accordance with these terms. Access to the storage unit may be restricted until all required documents have been completed and all due sums have been paid.
2. Payments, fees, and charges
All fees must be paid in advance unless we state otherwise in writing. Charges may include storage rent, administration fees, late payment charges, lock replacement charges, cleaning charges, disposal fees, and any other sums specified in your agreement. Fees are calculated on the basis of the agreed unit size and the duration of storage, and we may revise pricing for future periods by giving notice in accordance with the agreement.
Payment must be made by the methods we accept at the time of booking. If a card payment fails, a direct debit is reversed, or a bank transfer is not received when due, you will remain responsible for the outstanding amount. We may suspend access to the unit until all overdue amounts have been paid in full. Any payment received will first be applied to outstanding fees, then to any charges, and then to other amounts due under the agreement.
Late payment may result in administrative charges and interest to the extent permitted by law. If payment remains outstanding, we may exercise our contractual rights to restrict access, sell, remove, or otherwise deal with the contents of the unit in accordance with applicable law and the terms of your agreement. You remain liable for any shortfall after sale or disposal, as well as for reasonable costs incurred in recovery.
Billing obligations
You are responsible for keeping your payment details up to date. If your billing address, card details, or bank account information changes, you must notify us promptly. Failure to do so may lead to delayed payment and additional charges. If an invoice is issued, it must be paid by the due date shown on the invoice unless a different date is agreed in writing.
Any discounts, promotions, or introductory rates are personal to the specific booking and period stated. They do not transfer to renewed periods unless expressly confirmed. If your storage continues beyond the initial period, the standard rate then in force may apply.
3. Cancellations and termination
You may cancel a booking before the storage start date by giving notice in accordance with the cancellation rules stated in your agreement. If you cancel after confirming a booking but before taking occupation, any refund will depend on the notice given, whether the unit has been reserved exclusively for you, and any non-refundable charges already incurred. Administration fees and third-party costs may not be refundable.
Once the storage agreement has started, you may terminate it by giving the required notice and removing all goods from the unit before the end of the notice period. You must leave the unit empty, swept, and in the same condition as when it was provided, allowing for fair wear and tear. Failure to clear the unit on time may result in further rent and charges.
We may terminate or suspend the agreement immediately if you breach these terms, fail to pay any amount when due, provide false information, or use the unit for unlawful purposes. We may also end the agreement if continued storage would create a safety, insurance, or legal risk. In such cases, we may require you to collect your items promptly, subject to any lawful restrictions.
4. Your responsibilities for stored items
You are solely responsible for packing, labelling, and securing your property. Fragile items must be adequately protected, and you must use suitable packaging where needed. We do not inspect, count, or verify the contents of any storage unit unless required to do so by law or by a legitimate operational or safety need.
You must ensure that the goods you store are legal to possess, do not require special licensing unless such licensing has been obtained, and are not dangerous, flammable, explosive, toxic, odorous, perishable, or capable of attracting vermin. Items such as food waste, chemicals, gas bottles, fuel, live animals, plants, and prohibited weapons must not be stored. If an item could affect health, safety, or the condition of the premises, it is your responsibility not to bring it on site.
Where permitted items have special value, such as jewellery, cash, documents, artworks, or high-value electronics, you should maintain your own insurance cover if the policy you arrange requires it. Our standard service does not guarantee protection against every possible loss, and you remain responsible for assessing the suitability of storage for any item of particular value or sensitivity.
5. Liability and insurance
We will take reasonable care in providing the service, but our liability is limited to the extent permitted by law. We are not responsible for indirect loss, loss of profit, loss of business, loss of data, or consequential damage arising from your use of the storage unit, except where such liability cannot legally be excluded. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other matter that cannot be excluded under UK law.
You acknowledge that storing goods involves risk, including theft, fire, flood, damp, mould, pests, accidental damage, and damage caused by improper packing or prohibited items. You are responsible for arranging adequate insurance for your goods unless a separate insurance arrangement has been expressly agreed. If insurance is offered as part of the service, you must check the scope, exclusions, and declared value carefully.
We are not liable for loss or damage caused by events beyond our reasonable control, including severe weather, power failure, civil disturbance, industrial action, or actions of third parties. We are also not liable for damage caused by your failure to secure the unit, maintain the lock, or comply with access instructions. Any claim must be notified as soon as reasonably possible, with evidence of the loss or damage and the steps taken to mitigate it.
If we are found liable to you for any reason, our total liability will be limited to the amount set out in your agreement or, if no amount is specified, to a sum that is fair and reasonable in the circumstances and allowed by law. This limit applies whether the claim arises in contract, tort, negligence, misrepresentation, or otherwise.
You must take reasonable steps to protect your goods and minimise any loss. If an incident occurs, you should promptly remove unaffected items where safe to do so, report the issue, and preserve evidence. Failure to act reasonably may reduce or remove any entitlement to compensation where permitted by law.
6. Waste regulations and site cleanliness
Self storage Kingston services must be used responsibly, and you must comply with all applicable waste and environmental regulations. You must not abandon waste, packaging, furniture, appliances, liquids, batteries, electrical equipment, or other unwanted materials in or around the unit unless this is specifically permitted and arranged in advance. All waste produced from moving or storing your goods remains your responsibility.
If you leave rubbish, contaminated material, or items that require specialist disposal, you will be liable for all removal, handling, transport, and disposal charges. This includes costs related to hazardous waste, recycling fees, environmental cleaning, pest control, and any necessary remedial work. We may charge a reasonable administrative fee for dealing with waste left behind after termination or access.
You must keep the unit tidy and prevent pests, smells, leaks, spills, and contamination. Any breach of environmental or waste rules may lead to immediate termination, restricted access, and liability for all losses resulting from the breach. If your stored goods create a danger to people, property, or the environment, we may remove them or contact the relevant authorities where necessary.
7. Access, security, and use of the unit
Access to the premises and unit may be subject to opening hours, security procedures, identity checks, and operational restrictions. We may change access rules to protect the site, staff, and customers. You must not share access codes, keys, or entry devices without authorisation and must notify us immediately if a key, code, or lock is lost or compromised.
You are responsible for ensuring that anyone entering the premises on your authority follows these terms. We may refuse entry to any person who appears unauthorised, unsafe, or in breach of site rules. We may also carry out inspections where necessary for safety, maintenance, suspected breach, or compliance with law, provided we act reasonably.
You must not use the unit as living accommodation, carry out dangerous activities, store flammable substances without consent, tamper with electrical systems, or obstruct shared areas. No nuisance, harassment, or unlawful conduct will be tolerated. The unit is for storage only and must not be used as a workshop, retail space, meeting place, or mailing address unless specifically agreed.
8. Default, removal, and disposal of goods
If you fail to pay sums due, remain in breach after notice, or leave goods in the unit after termination, we may exercise our legal and contractual rights to remove, store, sell, or dispose of the goods. We will act in accordance with applicable UK law and will take reasonable steps to notify you where required. Any proceeds of sale may be used to pay outstanding debts, costs, and expenses, with any balance dealt with in line with legal requirements.
If goods are abandoned, damaged beyond reasonable use, or cannot lawfully be retained, we may dispose of them without further notice where permitted. You will remain liable for any costs, including storage, handling, legal fees, cleaning, and disposal expenses. Our exercise of these rights does not waive any other remedy available to us.
9. Changes to the agreement
We may make reasonable changes to the service, unit allocation, fees, or operational procedures if needed for legal, safety, or business reasons. Where a change materially affects your rights or obligations, we will give reasonable notice where practicable. If you do not agree to a material change, your remedy may be to terminate the agreement before the change takes effect, provided you comply with the termination rules.
No failure or delay by us in enforcing any right under these terms will operate as a waiver of that right. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full force. These terms, together with your booking confirmation and any written amendments, form the entire agreement between the parties concerning the storage service.
Any heading in these terms is for convenience only and does not affect interpretation. References to laws include any re-enactment, amendment, or replacement of those laws from time to time.
10. Governing law and jurisdiction
These terms and any dispute arising from or relating to the self storage Kingston service are governed by the laws of England and Wales. If you are a consumer, you may benefit from mandatory protections under applicable consumer law, and nothing in these terms removes those rights. If you are acting for a business, you confirm that you have authority to enter into the agreement on behalf of that business.
Any dispute not resolved amicably will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law requires otherwise. We encourage issues to be raised promptly so that they may be addressed efficiently and fairly. By using the service, you acknowledge that you have read, understood, and accepted these terms and conditions.